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Terms and Conditions

Mattress Warehouse - Terms and Conditions of Sale

1. Contract Terms

  1. By placing an order, you (the Customer) enter into a contract with MWH Retail Group Limited (referred to as “we” or “us”) for the supply of beds and other goods (referred to as “Products”).

  2. Orders are placed by following the process on our website.

  3. A contract is confirmed once you have:

    • Completed the order process;

    • Paid using one of the available payment methods;

    • Received a confirmation email from us.
      If paying with consumer credit (e.g. Q Card), confirmation of a valid credit voucher is considered proof of payment.

  4. Orders with a delivery timeframe greater than 4 weeks require a deposit to confirm. Orders with delivery within 4 weeks must be paid in full at the time of ordering.

2. Product Images and Sizing

  1. Product images on our website are for illustrative purposes. While we do our best to show colours and dimensions accurately, they may vary slightly due to screen settings or manufacturing tolerances (mattress sizing may vary by ±20mm).

  2. Unless stated otherwise, accessories or furnishings shown in images are not included.

3. Pricing

  1. Product prices are shown in NZD and include GST unless otherwise noted. Freight is additional unless otherwise agreed.

  2. Quotes provided are valid at the time issued but may be subject to change without notice.

  3. If there is a pricing error, we are not obligated to honour an incorrect lower price. You will be notified and can choose whether to proceed with the corrected price.

  4. If you have been charged more than the correct price, we will refund the overpayment.

  5. Price changes will not affect orders we have already accepted.

  6. Not all website pricing or products may be available in-store.

4. Payment and Delivery

  1. All products must be paid for in full prior to delivery.

  2. We currently deliver to North Island metro areas only.

  3. If your order includes multiple items with varying availability, you may choose split deliveries. Additional freight charges may apply.

  4. You must notify us of any delivery access issues (e.g. stairs, narrow entries, rural roads) when placing your order. If delivery is not possible due to undisclosed difficulties, extra charges will apply.

  5. For multiple deliveries, each part must be paid in full before dispatch.

  6. Once your order is ready, we’ll notify you. Final payment must be made within 7 days of notification.

  7. We do not offer storage. You must arrange your own if you cannot accept delivery within one week.

  8. Orders not accepted within 28 days of due date may be treated as cancelled. Cancellation fees may apply.

  9. Delivery is via third-party carriers. It’s your responsibility to inspect and sign for items in good condition. Notify us of any damage within 2 days.

  10. Delivery timeframes are estimates. Delays may occur due to factors outside our control. We’ll inform you of any significant delays.

5. Risk and Ownership

  1. Risk passes to you upon delivery or collection.

  2. Ownership remains with us until payment is received in full.

6. Cancelling or Altering an Order

  1. Orders cancelled after confirmation may incur a 10% cancellation fee to cover processing and loss of profit.

  2. Partial cancellations may incur a pro-rata fee.

  3. If a deposit was not paid (e.g. finance orders), you must still pay the cancellation fee.

  4. Alterations may result in additional costs, including supplier charges.

7. Special Orders

  1. Custom or special orders may have different payment and cancellation terms. We will advise you at the time of purchase.

8. Returns

  1. Please choose carefully. Products cannot be returned or refunded unless they are faulty, as defined under the Consumer Guarantees Act 1993.

9. Changes to These Terms

  1. We may update these Terms at any time. Changes are effective once published on our website. Continued use of the website indicates your acceptance of the updated Terms.

  2. We may correct pricing or product errors on the site at any time without notice, including after you’ve placed an order.

10. Website Usage

  1. All content on our website remains our intellectual property. You may not copy, redistribute, or reuse it without permission.

11. Warranties

  1. You are responsible for ensuring the Product is suitable for your needs.

  2. Subject to the Consumer Guarantees Act:

  • Manufacturer warranties apply where provided;

  • No additional warranties are offered unless specifically stated;

  • All other implied warranties are excluded to the fullest extent allowed by law.

  1. The Consumer Guarantees Act does not apply if Products are purchased for business or resale.

12. Privacy and Information Use

  1. You consent to us collecting, storing, and using your personal information to operate our business, including contacting third parties (e.g. for credit checks or debt collection). We take reasonable steps to keep this information secure.

13. Liability

  1. Our liability is limited to the value of the Product or the cost of repair/replacement. We are not liable for indirect, special, or consequential loss. You may not assign your rights under this contract to another party.

14. Governing Law

  1. These Terms are governed by the laws of New Zealand.

  2. You agree to cover any legal costs we incur in enforcing these Terms.

 

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