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Privacy Policy

 

Mattress Warehouse Privacy Policy

At MWH Retail Group Limited, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at www.mattresswarehouse.co.nz.

By using our site, you agree to the terms outlined in this policy. If our practices change, we will update this page to reflect those changes.

If you have any questions, please contact us at info@mattresswarehouse.co.nz.

What Information Do We Collect?

We may collect personal information when you:

  • Browse our website

  • Register an account

  • Place an order

  • Contact us with a question or concern

  • Enter a promotion or competition

  • Save your information with us online

This information may include:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Gender (optional)

  • Purchase history

  • Preferences or interests relevant to your shopping experience

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Send order and shipping confirmations

  • Communicate with you about our products, promotions, and services (unless you opt out)

  • Improve our website, services, and customer experience

  • Administer competitions and promotions

  • Analyse trends and performance

  • Enhance site security and fraud prevention

  • Contact you when necessary

Marketing Communications

You may receive emails, text messages, or postal mail about our promotions, product launches, and sales - but only if you’ve agreed to receive them.

You can opt out of promotional emails at any time by clicking “unsubscribe” at the bottom of the message, or by emailing us at info@mattresswarehouse.co.nz.

Please note: Even if you opt out of marketing messages, we may still contact you about your order or account.

Do We Share Your Information?

We never sell or rent your personal information to third parties.

We may share your information with:

  • Trusted service providers who help us operate our business (e.g. delivery partners, email services, marketing platforms)

  • Business partners we work with to offer joint promotions

  • Government or legal authorities if required by law

  • Third parties to protect our legal rights, prevent fraud, or enforce our Terms and Conditions

All service providers are required to keep your information secure and use it only for the purpose it was provided.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing and shopping experience. Cookies allow us to:

  • Keep track of what’s in your cart

  • Understand site performance

  • Offer relevant product suggestions

  • Show you targeted ads based on your browsing behaviour (remarketing)

We may use third-party services, such as Google Ads, to display our ads to previous visitors. You can opt out of Google’s use of cookies at adssettings.google.com or through the Network Advertising Initiative.

How We Protect Your Information

We take security seriously and follow industry best practices:

  • We use SSL encryption to protect your personal and payment information during transmission.

  • Access to your data is limited to authorised employees only.

  • We do not store or transmit credit card details via email.

You can check for a secure connection by looking for a closed padlock icon in your browser and ensuring the URL starts with https.

Despite our best efforts, no website is 100% secure. Please take care to protect your own devices and account logins.

Updating Your Information

You can update your personal information by:

Changes may take up to 10 working days to process. Please ensure your login details remain confidential and secure.

Your Consent

By submitting your information on our website, you consent to our collection and use of your personal data as outlined in this policy. This includes adding you to our customer database for occasional promotional communication, unless you opt out.

Questions?

We’re happy to help. If you have any questions or concerns about our Privacy Policy, please get in touch:

Email: info@mattresswarehouse.co.nz
Phone: 06 878 2202

 

 

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