Last updated: 20 August 2026

MWH Retail Group Limited, trading as Mattress Warehouse, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit mattresswarehouse.co.nz, purchase from us, visit our Hastings store, contact our team or use one of our services.

We handle personal information in accordance with the New Zealand Privacy Act 2020.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and billing or delivery address.

• Information required to process and deliver an order.

• Your order history, product preferences and customer service communications.

• Information supplied through contact forms, reviews, competitions, accounts, wishlists or Work and Income quote requests.

• Marketing preferences, including whether you have agreed to receive promotional communications.

• Technical information such as your IP address, browser, device, pages viewed and interactions with our website.

• Payment or finance approval information supplied by our payment and finance providers.

We do not store your full payment card details. Card payments are processed through secure payment providers.

How we collect information

We may collect information:

• Directly from you when you place an order, contact us, visit our store or complete a form.

• Automatically when you visit or interact with our website.

• From payment, finance, delivery and technology providers where this is necessary to complete your transaction or provide a requested service.

• From advertising or analytics platforms where you have consented or where collection is otherwise permitted by law.

If you do not provide information that is required for an order, delivery, quote or enquiry, we may be unable to provide that service.

How we use your information

We may use your personal information to:

• Process payments, orders, collections and deliveries.

• Provide quotes, including Work and Income quotes.

• Respond to questions, complaints, warranty claims and customer service requests.

• Operate customer accounts, wishlists and website features.

• Communicate with you about your order or account.

• Improve our products, website, advertising and customer experience.

• Prevent fraud, protect our systems and maintain website security.

• Meet our legal, accounting and regulatory obligations.

• Send marketing communications where you have consented or where otherwise permitted by law.

Payments and finance

Payments may be processed by Shopify Payments, credit card providers, Afterpay or other secure payment services offered at checkout.

Finance applications involving Q Card, Gem by Latitude or another finance provider are subject to that provider’s terms and privacy policy. Finance providers process the application and may share approval, transaction or payment information with us when necessary to complete your purchase.

We do not control how independent finance providers assess applications or use the information supplied directly to them.

When we share information

We may share personal information with trusted providers that help us operate our business, including:

• Shopify and website service providers.

• Payment and finance providers.

• Delivery companies and freight carriers.

• Email, customer service, review and marketing platforms, including Klaviyo where enabled.

• Analytics and advertising platforms, including Google and Meta where enabled.

• Professional advisers, insurers, accountants and legal representatives.

• Government agencies or regulatory authorities when required by law.

• Work and Income or a nominated case manager when you request or authorise us to do so.

These providers may only receive information reasonably required to perform their services.

We do not sell or rent customer personal information.

Information processed outside New Zealand

Some of our service providers operate or store information outside New Zealand, including providers of website hosting, payment processing, email marketing, analytics and advertising services.

Where personal information is disclosed outside New Zealand, we take reasonable steps to ensure it receives appropriate protection in accordance with the Privacy Act 2020.

Cookies and website tracking

Our website uses cookies and similar technology to:

• Operate the website and shopping cart.

• Remember preferences and account information.

• Measure website performance.

• Understand how visitors use the website.

• Improve our advertising and show more relevant promotions.

• Help detect fraud and maintain security.

You can manage or block cookies through your browser settings. Blocking some cookies may affect website or checkout functionality.

Marketing communications

We may send promotional emails or messages when you have consented or where we are otherwise permitted to do so by law.

Every promotional email will include an unsubscribe option. You can also ask us to stop sending marketing communications by emailing hello@mattresswarehouse.co.nz.

Unsubscribing from marketing does not prevent us from contacting you about an order, delivery, warranty claim or account.

Security and retention

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, or as required by tax, accounting, legal or regulatory obligations. Information that is no longer required will be securely deleted, anonymised or destroyed where reasonably practicable.

No website or electronic storage system is completely secure. If we become aware of a privacy breach that is likely to cause serious harm, we will comply with our notification obligations under the Privacy Act 2020.

Accessing or correcting your information

You may ask us to provide access to personal information we hold about you or request that incorrect information be corrected.

Please email your request to hello@mattresswarehouse.co.nz. We may need to verify your identity before releasing or changing personal information.

We will respond to access and correction requests within the time required by the Privacy Act 2020, generally within 20 working days.

Privacy questions or complaints

If you have a question or concern about how we have handled your personal information, please contact our Privacy Officer first so we can investigate.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this Privacy Policy when our business, service providers or legal obligations change. The latest version will be published on this page with the updated date.

Contact us

Privacy Officer
Mattress Warehouse
MWH Retail Group Limited

Email: hello@mattresswarehouse.co.nz
Telephone: 06 878 2202